Terms of Service

These Terms of Service ("Terms") govern all transactions and business relationships between Kinetek Industrial Solutions Pte Ltd (UEN: 199700000A), located at 123 Industrial Drive, #04-56, Singapore 789012("we", "us", or "the Company"), and our customers ("you" or "the Buyer").

By placing an order, accepting a quotation, or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all sales of industrial components, machinery parts, and related products and services offered by the Company.

We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

We make every effort to ensure that product descriptions, specifications, images, and technical data displayed on our website and in our catalogues are accurate and up to date. However, product information is provided for general reference purposes and may not reflect the most current specifications from the manufacturer.

All product images are for illustrative purposes only and may differ from the actual product in appearance, colour, or packaging. Specifications are subject to change by the manufacturer without prior notice.

It is the Buyer's responsibility to verify that the products ordered are suitable for the intended application. We recommend consulting our sales engineering team for technical advice before placing orders for critical applications.

All quotations issued by the Company are valid for thirty (30) days from the date of issue unless otherwise stated. Prices are quoted in Singapore Dollars (SGD) and are exclusive of prevailing Goods and Services Tax (GST) unless expressly stated otherwise.

We reserve the right to adjust prices at any time due to changes in supplier costs, currency fluctuations, market conditions, or other factors beyond our reasonable control. Any price changes will not affect orders that have already been confirmed in writing.

Typographical or clerical errors in quotations, invoices, or on the website do not constitute a binding offer and may be corrected by us at any time without liability.

All orders are subject to acceptance by the Company. An order is deemed accepted only upon issuance of a written order confirmation or a tax invoice. We reserve the right to decline or cancel any order at our sole discretion.

Once an order has been confirmed, cancellations or modifications may only be made with the Company's written consent. Cancellation charges may apply, including but not limited to restocking fees, handling charges, and any costs already incurred by the Company in fulfilling the order.

For custom or made-to-order items, orders cannot be cancelled once production has commenced, and the Buyer shall be liable for the full contract value.

Payment terms are as stated on the invoice or as agreed in writing between the parties. For new customers without an established credit account, payment is required in full prior to dispatch of goods.

Credit terms, where extended, are subject to credit approval and are typically net thirty (30) days from the date of invoice. The Company reserves the right to withdraw or modify credit facilities at any time.

Late payments shall incur interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower) calculated from the due date until the date of full payment. The Buyer shall also be responsible for all reasonable costs of collection, including legal fees.

We accept payment by bank transfer, cheque, or such other methods as may be agreed. Title to the goods shall not pass to the Buyer until full payment has been received by the Company.

Delivery dates provided are estimates only and are not guaranteed. The Company shall not be liable for any loss, damage, or expense arising from delays in delivery, however caused.

Delivery is deemed complete when the goods are handed over to the Buyer or the designated carrier at the agreed delivery point. Risk of loss or damage to the goods passes to the Buyer upon delivery.

Shipping and handling charges are additional unless otherwise stated in the quotation. For local deliveries within Singapore, we offer standard delivery services. For international shipments, delivery terms shall be as agreed and in accordance with the applicable Incoterms.

The Buyer must inspect all goods upon receipt and notify the Company in writing of any shortages, defects, or damage within three (3) business days of delivery. Failure to provide such notice shall constitute acceptance of the goods as delivered.

Products supplied by the Company carry the manufacturer's standard warranty as applicable. The Company does not provide any additional warranty beyond that offered by the original manufacturer.

Warranty claims must be submitted in writing to the Company within the warranty period, accompanied by proof of purchase and a detailed description of the defect. All warranty claims are subject to inspection and assessment by the Company or the manufacturer.

The warranty does not cover defects or failures resulting from misuse, improper installation, lack of maintenance, unauthorised modification, normal wear and tear, operation beyond rated specifications, or damage caused by accident, negligence, or force majeure events.

The Company's sole obligation under warranty shall be limited to repair, replacement, or credit at our discretion. No warranty is provided for consumable or wear items such as seals, gaskets, filters, and similar components.

Returns are accepted only with prior written authorisation from the Company. A Return Merchandise Authorisation (RMA) number must be obtained before returning any goods.

Goods must be returned in their original, unopened packaging and in resaleable condition within fourteen (14) days of delivery. A restocking fee of up to 20% of the invoice value may apply.

Custom, made-to-order, cut-to-length, or special-order items are non-returnable and non-refundable. Electrical and electronic components that have been installed or energised are also non-returnable.

To the fullest extent permitted by applicable law, the Company's total aggregate liability arising from or in connection with any sale, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the invoice value of the specific products giving rise to the claim.

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of production, business interruption, cost of substitute goods, or loss of data, regardless of whether such damages were foreseeable or whether the Company was advised of the possibility of such damages.

The Company shall not be liable for any technical advice, recommendations, or assistance provided in connection with the sale of products, whether given before or after delivery. The Buyer is solely responsible for determining the suitability of products for any specific application.

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, technical data, and software, is the property of Kinetek Industrial Solutions Pte Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on our website without our prior written consent. Trade names, trademarks, and logos of product manufacturers displayed on our website are the property of their respective owners.

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, sanctions, embargoes, labour disputes, supply chain disruptions, transportation failures, or acts of God.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, either party may refer the matter to mediation at the Singapore Mediation Centre before commencing legal proceedings.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining Terms, which shall continue in full force and effect.

If you have any questions about these Terms of Service, please contact us: