Privacy Policy

Kinetek Industrial Solutions Pte Ltd (UEN: 199700000A), located at 123 Industrial Drive, #04-56, Singapore 789012("we", "us", or "the Company"), is committed to protecting the personal data of our customers, suppliers, business partners, and website visitors.

This Privacy Policy describes the types of personal data we collect, how we use it, the circumstances under which we may share it, and the measures we take to keep it secure. By using our website, submitting enquiries, or engaging in business with us, you consent to the practices described in this policy.

We may collect the following types of personal data in the course of our business operations:

• Contact information: name, job title, company name, email address, phone number, and mailing address.
• Business information: company registration details, billing and shipping addresses, purchase history, and credit account details.
• Correspondence: records of enquiries, quotation requests, technical support queries, and other communications with us.
• Website usage data: IP address, browser type, device information, pages visited, referring URLs, and browsing behaviour on our website.
• Payment information: bank account details and billing records as required for processing transactions.

We collect personal data through the following means:

• When you submit an enquiry, request a quotation, or contact us via our website, email, phone, or in person.
• When you place an order or register for a credit account with us.
• When you visit our website, through the use of cookies and similar tracking technologies.
• When you exchange business cards or provide contact details at trade shows, exhibitions, or industry events.
• From publicly available sources such as business directories, company websites, and professional networking platforms.

We use the personal data we collect for the following purposes:

• Processing and fulfilling orders, including delivery, invoicing, and payment processing.
• Responding to enquiries, providing quotations, and delivering technical support.
• Managing customer accounts and maintaining business relationships.
• Sending product updates, promotional materials, and industry news that may be relevant to your business (with your consent where required).
• Improving our website, products, and services through analysis of usage patterns and customer feedback.
• Complying with legal and regulatory obligations, including tax reporting and audit requirements.
• Protecting our legitimate business interests, including fraud prevention and enforcement of our terms.

Our website uses cookies and similar technologies to enhance your browsing experience and gather information about how our website is used. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: necessary for the website to function properly, including session management and security features.
• Analytics cookies: help us understand how visitors interact with our website by collecting information such as pages visited, time spent on each page, and traffic sources.
• Functional cookies: remember your preferences and settings to provide a more personalised experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients:

• Service providers: third-party companies that assist us in operating our business, including logistics and delivery providers, payment processors, IT service providers, and web hosting companies.
• Manufacturers and suppliers: when necessary to process warranty claims, product returns, or technical support requests.
• Professional advisors: accountants, auditors, and legal counsel as required for business operations.
• Regulatory authorities: government agencies and regulatory bodies when required by law or in response to lawful requests.

Where we engage third-party service providers, we require them to handle your personal data in accordance with this Privacy Policy and applicable data protection laws.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Typical retention periods include:

• Transaction records: seven (7) years from the date of the last transaction, in accordance with tax and accounting requirements.
• Customer account information: for the duration of the business relationship and up to two (2) years thereafter.
• Website analytics data: up to twenty-six (26) months.
• Marketing communications consent records: for the duration of the consent and up to one (1) year after withdrawal.

When personal data is no longer required, we will securely dispose of or anonymise it.

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website.
• Access controls to limit access to personal data to authorised personnel only.
• Regular reviews and updates of our security practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the following rights with respect to your personal data:

• Access: you may request access to the personal data we hold about you and information about how it has been used or disclosed in the past year.
• Correction: you may request correction of any inaccurate or incomplete personal data.
• Withdrawal of consent: you may withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal and contractual restrictions.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request within thirty (30) days. A reasonable fee may be charged for processing access requests.

In the course of our business operations, your personal data may be transferred to and stored in countries outside of Singapore, for example when we work with international manufacturers or service providers. Where such transfers occur, we will take reasonable steps to ensure that your personal data receives a standard of protection comparable to that provided under the PDPA.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer: